Website requirements


  • Company name
  • Company address
  • European address
  • Support number and email address
  •  VAT if available

Shipping policy

  • Provide shipping destinations and methods
  • Display information on average delivery time (per destination)
  • Provide information on additional taxes or fees that might be applied
  • State shipping costs clearly per method, region or other criteria

Terms on refunds and cancellations

  • State refund criteria clearly (time frame, other conditions and limitations), e.g. EU 14 days, except digital and customized goods
  • Be transparent on what customers need to do to cancel an order
  • Make sure you show contact details (email, fax number, address, etc.) to send documentation or goods

Return of goods

  • Explain clearly under which conditions goods may be returned
  • State how returns should be made (method of shipment, packaging, etc.)
  • Provide address where to ship returned goods
  • Explain what your customers are entitled to when returning goods (refund, exchange of item, etc.)

Privacy policy

  • Provide a link to your privacy policy whenever you ask your customers to enter personal details
  • Explain clearly which information are saved, transferred to a third party, used for statistics, advertising etc.
  • Explain how to opt out of a mailing list
  • Provide an email address where your customers can require deletion of their personal information

Payment Page

  • A fully functioning payment page should be available on your website for review and before the activation of your PAYMILL account

How to create the ideal Payment Page

How to create the ideal Payment Page